Koffee Kult Subscription Policy

Koffee Kult Subscription Policy

At Koffee Kult, we strive to make your subscription experience convenient, flexible, and rewarding. Below are the details of our subscription policy:

1. Cancellation Policy

• Subscriptions can be canceled anytime before the order is processed.
• Orders are processed at 12:00 AM EST on the billing date. Once processed, orders cannot be canceled, as they are prepared for shipping.
• To cancel your subscription, log into your account and manage your subscription settings HERE.

2. Pause, Skip, or Modify Options

• Subscribers can pause, skip, or modify their subscriptions anytime before the order is processed.
• Changes to frequency, quantity, or coffee type can be made through your account settings.

3. Notifications

• You will receive an email reminder 3 days before your billing date to review, modify, or cancel your subscription as needed.

4. Prepaid Subscriptions

• Prepaid subscription orders will be shipped on the schedule selected at purchase.
• Prepaid subscriptions cannot be canceled or refunded after purchase but can be modified for future shipments if changes are made before processing.

5. Refunds for Errors

• If we make an error in processing your subscription (e.g., shipping the wrong item), contact us at [email protected] within 7 days of delivery. We’ll issue a replacement or refund as appropriate.

6. Exclusive Subscriber Perks

As a Koffee Kult subscriber, you’ll enjoy exclusive benefits, including:

• Early access to new products
• Subscriber-only discounts
• Free shipping on orders over $50

7. Payment and Auto-Renewal Terms

• Subscriptions auto-renew on the selected schedule (e.g., monthly, bi-weekly).
• Ensure your payment method is up-to-date to avoid interruptions. If payment fails, you will receive an email notification to update your billing information. Your subscription will be paused until resolved.

8. Shipping and Refunds

• Shipping charges are non-refundable, regardless of the reason for cancellation or return.
• Subscription purchases are non-refundable once processed.

For any questions or assistance with your subscription, please contact us at [email protected].