Cancel or Modify Order FAQ

Need to make changes to your order? We're here to help! At Koffee Kult, we understand that sometimes plans change. Here's everything you need to know about canceling or modifying your order.

⏰ Time is of the Essence!

Why speed matters: Since we roast your coffee fresh to order, we begin processing immediately. The sooner you contact us, the better chance we have to make changes!

Order Processing Timeline

Understanding when your order is being processed helps you know when modifications are possible:

? 0-2 hours: Best window for changes

• Order received, not yet in roasting queue
• All modifications possible
• Action: Contact us immediately for fastest results

? 2-12 hours: Often still possible

• Order may be in production queue
• Some modifications may still be available
• Action: Contact us ASAP - we'll do our best!

? 12+ hours: May already be roasting

• Coffee likely being roasted or packaged
• Very limited modification options
• Action: Contact us, but changes may not be possible

? After shipping: Cannot cancel, but we can help with returns

• Package already with carrier (UPS, FedEx, USPS)
• You can refuse delivery or initiate a return
• Action: See our Returns Policy for options

How to Cancel or Modify Your Order

Email Us - The Fastest Way ✉️

? Email: customerservice@koffeekult.com

What to include:

• Your order number (#XXXXX)
• Specific changes you need
• Your preferred resolution

Response time: We'll respond within 24 hours (usually much faster!)

Email template:

Subject: Order Modification Request - Order #[YOUR NUMBER]

Hi Koffee Kult,

I need to modify order #[YOUR NUMBER] placed on [DATE].

Changes needed:
[List your requested changes]

Thank you!
[Your name]

Phone Support ☎️

? Phone: (954) 962-2353

Hours: Monday-Friday, 9 AM - 5 PM EST

Best for:

• Urgent modifications
• Complex changes
• Speaking directly with our team
• Real-time problem solving

Tips for calling:

• Have your order number ready
• Know exactly what changes you need
• Call as early as possible after ordering

? Live Chat

Instant help during business hours:

Chat with our AI Coffee Expert

Our AI assistant can help with:

• Order status questions
• General modification inquiries
• Connecting you with our team for order changes

✅ What Can Be Modified?

Before Processing - Possible:

Cancel entire order
✅ Full cancellation if caught before roasting begins

Change shipping address
✅ Update to correct address before shipment

Modify grind type
✅ Switch between whole bean and ground (or grind size)

Update quantities
✅ Add or reduce bag quantities

Switch coffee types
✅ Change between our different coffee varieties

Adjust order details
✅ Gift message, special instructions, packaging preferences

❌ After Processing - Not Possible:

Any modifications (order is already being roasted)

• Your coffee is being freshly roasted specifically for you
• Cannot stop or modify once roasting has begun

Cancellations (coffee is being made fresh for you)

• Once roasting starts, we cannot reverse the process

Adding discount codes

• Must be applied at checkout before order submission

Payment method changes

• Payment is processed immediately at checkout

Shipping changes

• Cannot modify once package is with carrier

Subscription changes for current order

• Current shipment already processing; modify future orders instead

What About Subscriptions?

Current Subscription Shipment:
Cannot modify once it's being processed (typically 3 days before ship date)

Future Subscription Shipments:
✅ Can modify anytime! Change:

• Coffee type or quantity
• Grind preference
• Delivery frequency
• Shipping address
• Pause or skip shipments
• Cancel subscription

How to manage your subscription:

1. Log into your account at KoffeeKult.com
2. Go to "Manage Subscription"
3. Make your changes
4. Changes apply to next shipment

Need help? Email customerservice@koffeekult.com or call (954) 962-2353

Order Status Guide

Understanding where your order is:

? "Order Confirmed"

✅ Can cancel or modify - contact us immediately!

• Order received, payment processed
• Not yet in roasting queue
• Best window for changes

? "Processing"

⚠️ May be too late - contact us ASAP, we'll try!

• Coffee may be in roasting queue
• Limited modification options
• Time-sensitive

? "Roasting"

❌ Cannot modify - order being freshly roasted

• Coffee actively being roasted for you
• Too late to make changes
• Can still arrange returns after delivery

? "Shipped"

❌ Cannot cancel - but you have options:

• Package with carrier
• Option 1: Refuse delivery (package returns to us, full refund minus shipping)
• Option 2: Accept and initiate return (see returns policy)
• Option 3: Keep and enjoy your fresh coffee!

Common Scenarios & Solutions

"I ordered the wrong grind!"

Before processing: Contact us immediately - we can change it!
After processing: Accept order and use for different brew method, or return per our policy

"I need to change my shipping address!"

Before shipping: Email us ASAP with order number and new address
After shipping: Contact carrier (UPS/FedEx/USPS) to request delivery change

"I forgot to use my discount code!"

Unfortunately: Discount codes must be applied at checkout and cannot be added retroactively. We can't modify pricing after the order is placed.

"I ordered too much/too little coffee!"

Before processing: Contact us to adjust quantities
After processing: Place a new order for additional coffee, or return unopened bags per our policy

"I want to add another coffee to my order!"

Before processing: Contact us to add items
After processing: Place a separate order (consider free shipping threshold!)

"I need my order faster!"

Before shipping: Contact us about expedited shipping upgrade (additional cost)
After shipping: Contact carrier about expediting in-transit package

Return Options (If Too Late to Cancel)

If your order has already shipped, you still have options:

Refuse Delivery:

• Don't accept the package when it arrives
• Carrier returns it to us automatically
• Full refund issued (minus original shipping cost)

Standard Return:

• Accept delivery, keep items unopened
• Contact us within 30 days
• See our Returns & Refunds Policy for details

Important: Coffee cannot be returned once opened (it's perishable and roasted to order)

Tips to Avoid Needing Changes

Double-check before ordering:

• ✅ Verify shipping address
• ✅ Confirm grind type (whole bean vs. ground)
• ✅ Review quantities
• ✅ Apply discount codes before checkout
• ✅ Check total and shipping method

For subscriptions:

• ✅ Set delivery frequency you want
• ✅ Choose the right coffee variety
• ✅ Add calendar reminders for when shipments process

Save your preferences:

• ✅ Create an account to save addresses
• ✅ Mark your favorite coffees
• ✅ Set default grind preferences

Why We Process Orders So Quickly

Fresh coffee is our priority!

We roast to order to ensure maximum freshness. This means:

• ☕ Your coffee is roasted specifically for you
• ? We ship within 24 hours of roasting
• ? You get the freshest possible coffee

The tradeoff? Very limited modification window. We believe the incredible freshness is worth it!

Important Reminders

⚠️ Act Fast: Contact us within 2 hours of ordering for best results

? Email is Fastest: customerservice@koffeekult.com gets quickest response

? Call for Urgent Changes: (954) 962-2353 during business hours

✅ Be Specific: Include order number and exact changes needed

? Business Hours Only: Modifications processed Mon-Fri, 9 AM - 5 PM EST

Contact Us for Order Changes

? Live Chat (Fastest)
Chat with our AI assistant

? Email (Recommended)
customerservice@koffeekult.com

? Phone
(954) 962-2353
Monday-Friday, 9 AM - 5 PM EST

⏰ Response Time
Email: Within 24 hours (usually same day)
Phone: Immediate during business hours
Chat: Instant response

The Bottom Line

✅ Contact us immediately after ordering if you need changes
✅ Email is fastest for most modification requests
✅ Within 2 hours gives you the best chance
✅ After shipping you can still return or refuse delivery
✅ Subscriptions can be modified for future orders anytime

We're here to help make things right! Don't hesitate to reach out.

We roast your coffee fresh to order - that's why we process quickly. Contact us ASAP for order changes! ☕