Cancel or Modify Order FAQ

Need to make changes to your order? We're here to help! At Koffee Kult, we understand that sometimes plans change. Here's everything you need to know about canceling or modifying your order.

⏱️ Time is of the Essence!

Why speed matters: Since we roast your coffee fresh to order, we begin processing immediately. The sooner you contact us, the better chance we have to make changes!

Order Processing Timeline:

• 0-2 hours: Best window for changes
• 2-12 hours: Often still possible
• 12+ hours: May already be roasting
• After shipping: Cannot cancel, but we can help with returns

How to Cancel or Modify Your Order

Email Us - The Fastest Way

? Email: info@koffeekult.com

• Include your order number (#XXXXX)
• Specify what changes you need
• We'll respond within 24 hours

Phone Support

Phone: (954) 962-2353

• Monday-Friday, 9 AM - 5 PM EST
• Speak directly with our team

? What Can Be Modified?

✅ Before Processing - Possible:

• Cancel entire order
• Change shipping address
• Modify grind type
• Update quantities
• Switch coffee types

❌ After Processing - Not Possible:

• Any modifications (order is already being roasted)
• Cancellations (coffee is being made fresh for you)
• Adding discount codes
• Partial cancellations
• Shipping changes
• Subscription changes for current order

Order Status Guide

Understanding where your order is:

"Order Confirmed" ✅ Can cancel or modify - contact us immediately!

"Processing/Roasting" ❌ Too late to cancel or modify - your coffee is being freshly roasted

"Fulfilled/Shipped" ❌ Cannot cancel or modify - see our return policy

❓ Frequently Asked Questions

"I forgot to use my discount code!"

Unfortunately, we cannot apply discount codes after an order is processed. Double-check for discount codes before completing your order!

"Can I cancel just one item from my order?"

Once processing begins, we cannot make partial cancellations as your entire order is roasted together. Contact us BEFORE processing begins if you need changes.

"I accidentally ordered ground instead of whole bean!"

Contact us immediately! If your order hasn't begun processing, we can fix this. Once roasting starts, we cannot make changes.

"What if I need to change my subscription order?"

For subscription modifications:

• Future orders: Change anytime in your account
• Current processing order: Cannot be modified or cancelled
• Upcoming order: Must modify 24+ hours before roast date

"I entered the wrong shipping address!"

Contact us immediately! We can only update addresses BEFORE processing begins. Once roasting starts, address changes are not possible.

"Can I add more coffee to my existing order?"

Only if your order hasn't begun processing. Once roasting starts, you'll need to place a separate order.

Store Credit Information

When you cancel an order (before processing):

• Store credit issued: Added to your account immediately
• Credit amount: Full order value
• No expiration: Use your credit whenever you're ready
• How to use: Automatically applied at checkout on future orders

If your order has already been processed:

• No cancellations possible: Coffee is being roasted fresh for you
• Returns: See our return policy for options
• Quality issues: Contact us and we'll make it right with store credit

Pro Tips for Order Changes

1. Double-check before ordering - Review grind type, quantity, and address
2. Set up an account - Makes modifications easier
3. Contact us immediately - Don't wait if you need changes
4. Include order number - Speeds up the process
5. Check spam folder - For our confirmation emails

Subscription Orders

Special rules for subscriptions:

• Modify future deliveries: Anytime in your account
• Current processing order: Cannot be modified or cancelled
• Skip or pause: Must be done 24+ hours before roast date
• Change frequency: Updates apply to future orders only

Manage Subscription →

⚠️ Important: Once a subscription order begins processing, it cannot be cancelled or modified. Plan ahead!

Need Help Right Now?

Contact our Customer Experience Team:

Email Support: info@koffeekult.com

Phone Support: (954) 962-2353 Hours: Monday-Friday, 9 AM - 4 PM EST

What to include in your email:

• Order number
• What needs to be changed
• Your contact information

⏰ Act fast! Once processing begins, no changes are possible.

? Quick Reference

Can I cancel/modify? Check your order status:

• ✅ Order Confirmed = Yes
• ⚠️ Preparing = Maybe (contact ASAP)
• ❌ Shipped = No (but we'll help with returns)

Response times:

• Email: Within 24 hours
• Chat: Immediate during business hours
• Phone: No wait times

We're here to ensure you get exactly the coffee you want, exactly how you want it. Don't hesitate to reach out! ☕