Koffee Kult Shipping Policy

Modified on Wed, 24 Dec at 10:24 AM

At Koffee Kult, we roast and ship your coffee fresh to ensure it arrives at peak flavor. Below are the details on how your orders are processed and delivered.

Roasting & Shipping Schedule

Fresh Coffee, Roasted to Order

☕ Coffee is roasted and shipped only after an order is placed, ensuring maximum freshness.

? Orders are typically roasted and shipped within 24 business hours of purchase.

?️ We roast and ship coffee Monday through Friday, 9:00 AM to 5:00 PM (EST).

? Only orders placed directly on KoffeeKult.com will include a roast date on the bag.

Why roast-to-order matters: Your coffee is literally being roasted within hours of shipping. This ensures you receive the freshest possible coffee, unlike retail coffee that may have been sitting in warehouses for weeks or months.

Shipping Methods

We offer multiple shipping options to meet your needs:

Standard Shipping ?

Delivery by: UPS Ground, FedEx Ground/Home Delivery, USPS Priority Mail, or a comparable service.

Processing: Orders placed before 3:00 PM EST will be processed the next business day.

Delivery time: Typically 3-7 business days after shipping (depending on destination).

Cost: Calculated at checkout based on weight and destination.

Expedited Shipping ⚡

Delivery by: FedEx Express or UPS Express.

Processing: Orders placed before 2:00 PM EST will be processed the next business day.

Delivery time: 1-2 business days after shipping.

Cost: Calculated at checkout based on weight and destination.

Best for: Last-minute gifts, urgent restocking, or when you just can't wait for fresh coffee!

Free Shipping (USA) ?

Eligibility: Available on orders of $40 or more within the United States.

How it works:

Free shipping is calculated after all discounts, promo codes, and store credits are applied.
Orders qualifying for free shipping will be shipped via a carrier of our choice (UPS, FedEx, or USPS).
Delivery typically takes 3-7 business days.

Important: Free shipping is not available for international or wholesale orders.

Shipping Destinations

United States ??

We ship anywhere in the U.S. using UPS, FedEx, and USPS.

Coverage:

All 50 states
APO/FPO addresses (via USPS)
U.S. territories

International ?

We ship to most international destinations using USPS, DHL, or FedEx International.

Important information for international orders:

⚠️ International shipping costs do not include duties, taxes, or customs fees. These are the responsibility of the recipient and may be collected upon delivery.

? Customers must ensure that coffee can be legally imported into their country. Koffee Kult reserves the right to cancel orders to countries with strict coffee import regulations.

? Free shipping does not apply to international orders.

Delivery times: Typically 7-21 business days, depending on destination and customs processing.

Customs delays: International shipments may experience delays due to customs inspections, which are beyond our control.

Delivery Times

Expected Timeline

? Orders are typically shipped within 1 to 7 business days, depending on item availability and order volume.

? Once shipped, you'll receive an email with your order number and tracking information.

? Tracking updates may take up to 1 business day to reflect in the carrier's system.

Please Note:

⏰ Delivery times may vary based on:

Destination distance from our roastery in Hollywood, Florida
Weather conditions and natural disasters
Carrier delays during peak holiday seasons
Order volume during promotional periods

? Koffee Kult is not responsible for delayed shipments due to:

Carrier issues, weather, labor strikes, or other unforeseen circumstances
Incorrect shipping addresses provided at checkout
Customs delays for international orders

We do our best to get your coffee to you quickly, but some factors are beyond our control once the package leaves our facility.

Tracking Your Order

How to Track

Check your email for the shipping confirmation with tracking number
Visit the carrier's website (UPS, FedEx, or USPS)
Enter your tracking number to see real-time updates
Log into your account at KoffeeKult.com to view order status

Tracking Not Updating?

Wait 24 hours after receiving the tracking number for the carrier's system to update
Check for typos in the tracking number
Contact us if tracking hasn't updated after 48 hours

Additional Shipping Policies

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

❌ Koffee Kult is not responsible for:

Delays or undelivered packages due to incorrect or undelivered addresses
Additional shipping costs for reshipment
Address correction fees charged by carriers

✅ What you should do:

Double-check your address before submitting your order
Include apartment/suite numbers when applicable
Provide a phone number for delivery notifications

Need to change your address? Contact us immediately at customerservice@koffeekult.com. We may be able to update your order if it hasn't shipped yet.

Lost or Stolen Packages

Once a package shows "delivered" by the carrier:

? Check these locations:

Front door, back door, side entrance
With neighbors or building management
Inside mailroom or package lockers
Behind bushes or planters (carriers sometimes hide packages)

? Contact the carrier if you believe the package was misdelivered

? Contact us at customerservice@koffeekult.com if you need assistance filing a claim

⚠️ Koffee Kult is not responsible for packages marked as delivered by the carrier. However, we'll do our best to help resolve the issue.

Damaged Packages

If your package arrives damaged:

Take photos of the damaged box and contents
Contact us within 7 days at customerservice@koffeekult.com
Include your order number and photos
We'll arrange a replacement or refund as appropriate

We package our coffee carefully, but sometimes carriers are rough. We'll make it right!

Refused or Undeliverable Packages

If a package is refused or returned as undeliverable:

Shipping costs are non-refundable
Reshipping fees will apply for sending a replacement
Refunds will be issued minus original shipping costs and a restocking fee

Order Modifications

Can I change my shipping address after ordering?

Maybe! Contact us immediately at customerservice@koffeekult.com. If your order hasn't been roasted and shipped yet, we can update the address. Once it ships, we cannot make changes.

Can I expedite my order after it's placed?

If your order hasn't shipped yet, contact us and we can upgrade your shipping for an additional fee.

Peak Season Shipping

During holidays and promotional periods (Black Friday, Cyber Monday, Christmas, etc.):

⏰ Processing times may extend to 2-3 business days

? Carrier delays are common - order early for holiday gifts!

? We'll notify you if there are any significant delays affecting your order

Shipping FAQs

Q: Do you ship on weekends?
A: No, we roast and ship Monday-Friday only. Orders placed on weekends will be processed the following Monday.

Q: Can I pick up my order locally?
A: Yes! If you're near our Hollywood, Florida location, contact us to arrange local pickup at our café.

Q: Do you ship coffee outside the US?
A: Yes, we ship internationally to most countries. International customers are responsible for customs fees and import regulations.

Q: How is my coffee packaged?
A: Coffee is sealed in nitrogen-flushed bags with one-way valves and shipped in protective boxes to ensure it arrives fresh and intact.

Q: Will my subscription orders have tracking?
A: Yes! You'll receive tracking information for every subscription shipment.

Need Help with Shipping?

? Chat with our AI assistant
Get instant shipping help: Ask our AI chatbot

? Email us
customerservice@koffeekult.com

? Call us
(954) 962-2353

⏰ Business Hours
Monday-Friday, 9:00 AM - 5:00 PM EST

Our Shipping Promise

✅ Fresh coffee roasted within 24 hours of your order
✅ Nitrogen-flushed packaging for maximum freshness
✅ Careful packaging to prevent damage
✅ Fast processing and shipping
✅ Tracking information for every order
✅ Responsive customer service if issues arise

We're committed to getting fresh-roasted Koffee Kult to your door as quickly as possible. Thank you for your order! ☕